OneVisionCare is our website maintenance and support plan designed to keep your site secure, updated, and running smoothly after launch.
What is the difference between OneVisionCare and OneVisionCare Pro?
OneVisionCare focuses on maintenance only with weekly backups. OneVisionCare Pro includes maintenance plus managed hosting, daily backups, and infrastructure monitoring.
How do I request support?
All support requests must be submitted through the OneVisionWeb Support Desk. Support-related emails will be redirected to the Support Desk.
What counts as a content update?
Minor updates to existing pages such as text edits, image replacements, and link or button updates.
What is not included in OneVisionCare plans?
Adding new pages, redesigns and layout changes. These are billed separately via an invoice.
How often are backups taken?
OneVisionCare includes weekly backups. OneVisionCare Pro includes daily backups.
Can I move my site to OneVisionWeb hosting?
Yes. Migration to OneVisionWeb hosting requires enrollment in OneVisionCare Pro.
What happens if I cancel my plan?
Your plan remains active through the end of the billing period. Hosting clients have 14 days to request migration.
Are refunds available?
No. All OneVisionCare and OneVisionCare Pro subscriptions are non-refundable.
Who owns my website?
You own your website and content. OneVisionWeb owns and manages the hosting environment when included under OneVisionCare Pro pr Onevisionhosting
